RICHMILUNIE Shipping Policy

Effective Date: January 8, 2025

At RICHMILUNIE, we are committed to ensuring a smooth and efficient shipping experience for our customers. Below are the terms and conditions governing our shipping process. By placing an order with us, you agree to the following Shipping Policy.

1. Order Processing Time

  • 1.1 Orders are typically processed within 2-3 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.
  • 1.2 You will receive an order confirmation and a shipping confirmation email once your order has been processed and shipped.
  • 1.3 We strive to fulfill all orders promptly, but processing times may vary depending on product availability and order volume.

2. Shipping Methods and Costs

  • 2.1 We offer various shipping options, including standard, expedited, and express shipping. The available shipping methods will be presented during checkout, allowing you to choose the best option for your needs.
  • 2.2 Shipping fees are calculated based on the shipping method, weight, and destination of your order. The applicable shipping cost will be displayed at checkout before you complete your purchase.
  • 2.3 Shipping fees may include taxes, customs duties, or handling charges, depending on the destination country.

3. Domestic Shipping (United States)

  • 3.1 We offer domestic shipping across the United States.
  • 3.2 Estimated delivery times for domestic orders vary based on the shipping method chosen:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 3-5 business days
    • Express Shipping: 1-2 business days
  • 3.3 Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

4. International Shipping

  • 4.1 We offer international shipping to select countries. International shipping rates and delivery times will be calculated at checkout based on the destination.
  • 4.2 Estimated delivery times for international orders:
    • Standard International Shipping: 10-14 business days
    • Expedited International Shipping: 6-10 business days
    • Express International Shipping: 3-5 business days
  • 4.3 Please note that international shipments may be subject to customs clearance procedures, which may cause delays beyond our control.

5. Shipping Restrictions

  • 5.1 We are unable to ship to P.O. Boxes, APO, FPO, or DPO addresses.
  • 5.2 Some products may have shipping restrictions due to size, weight, or destination. These will be communicated to you during the checkout process.

6. Order Tracking

  • 6.1 Once your order is shipped, you will receive a tracking number via email.
  • 6.2 You can track the status of your shipment on the carrier’s website using the tracking number provided.

7. Shipping Delays

  • 7.1 While we strive to meet the estimated delivery times, delays may occur due to factors such as carrier issues, weather conditions, or customs processing.
  • 7.2 RICHMILUNIE is not responsible for delays caused by shipping carriers, customs inspections, or any other factors outside of our control.

8. Shipping Address

  • 8.1 It is your responsibility to provide the correct shipping address during checkout. We are not responsible for lost or delayed shipments caused by an incorrect or incomplete address.
  • 8.2 If there is an issue with the shipping address, please contact us immediately to update your information before the order is shipped.

9. Missing or Damaged Shipments

  • 9.1 If your order is missing or arrives damaged, please contact our customer service team at info@richmilunie.com within 7 days of receiving the shipment.
  • 9.2 We will assist you with filing a claim with the carrier or issuing a replacement or refund, depending on the situation.

10. Refused Shipments

  • 10.1 If a shipment is refused, the buyer may be responsible for both the original shipping charges and any return shipping fees.
  • 10.2 Refunds will be processed once the returned items are received and inspected, minus the shipping fees.

11. Changes to the Shipping Policy

  • 11.1 RICHMILUNIE reserves the right to modify or update this Shipping Policy at any time.
  • 11.2 All changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions regarding our shipping policy, please feel free to contact us:

By placing an order with RICHMILUNIE, you acknowledge that you have read, understood, and agree to the terms outlined in this Shipping Policy. Thank you for choosing RICHMILUNIE!